Service Level Management

In today's competitive market, as an organization and service provider you have to differentiate your service from your competitor. An in-depth knowledge of who is your customer, what is their expectation can make you provide proactive services that will retain your customer base and increase productivity. In the growing and changing IT environment, enterprises and service providers are interested to provide maximum services to their customer without additional added infrastructure to their current assets.

Business Expectation

  • Integration between business goal, Service Level Agreement and customer expectations.
  • Balance between Service Level Agreement (SLA) and customer expectations.

Easy Manage and Service Level Management

Easy Manage service solution is a comprehensive service management application build on the best ITIL practice. Service delivery solution allows your organization to implement world-class application that supports service delivery and service level agreement. Easy Manage Service Level Management delivers out-of-the-box functionality with the flexibility to allow administrator to define service goals that are derived from both business objectives and the infrastructure that supports the business.

Historical report in the service delivery enables the IT organization to demonstrate where and how the critical IT assets are used and their availability to bring added value to their business.

Salient Features and Benefits:

  • Enterprises can have detail information on, which customers are receiving the service, at what level of support, at which agreed times and at what cost.
  • Improves quality, speed and effectiveness of business operations thus increasing efficiency, profitability and revenue.
  • Increase the return on investment (ROI) of IT by aligning IT with the business Goal.